OpenBikeControl UG (haftungsbeschränkt) ("we", "our", or "us") operates BikeControl and is committed to protecting your privacy. This Privacy Policy explains how we handle information when you use the BikeControl application and website.
1. Information We Collect
1.1 Personal Data
BikeControl does not require an account, and we keep the personal data we process to a minimum. We never sell your data or use it to build advertising profiles. Personal data is involved in three cases: if you sign in — to sync your settings across devices, or to get a reply to a support request — we process your email address; when you use in-app support, your message includes device diagnostics and, if you choose, a screenshot of the app (see section 1.3); and advertising measurement on our website, which you control (see section 9).
1.2 Usage Metrics
We collect anonymous usage metrics to improve the app experience. This includes:
- Selected trainer app (e.g., Zwift, MyWhoosh, Rouvy)
- Controllers used (e.g., Zwift Click, Shimano Di2)
- General app settings and preferences
These metrics are collected solely for app optimization purposes and cannot be used to identify individual users.
1.3 Support and Diagnostic Data
When you contact us through the app's built-in support chat, your message is sent together with information that helps us reproduce and fix the problem:
- A diagnostic report: your trainer app, connected controllers and smart trainer and their firmware, the app version and platform, your relevant BikeControl settings, and recent technical log lines. These logs can include local network details such as your device's local IP address and the names of other devices on your network.
- Optionally, a screenshot of the BikeControl window. It only captures BikeControl's own screen, never your desktop or other apps; it is shown to you before sending, and you can remove it.
- If you are signed in, your email address, so we can reply to you.
We process this information to provide the support you asked for (Art. 6(1)(b) GDPR). It is stored by our backend provider Supabase within the European Union (Ireland) and is not transferred outside the EU. We keep it only as long as it is needed: your support conversation, its attachments and the diagnostics sent with it are deleted automatically 30 days after the last message in the conversation. If a problem is still being worked on, we may keep a conversation longer and delete it once it is no longer needed. You can have it deleted earlier at any time: remove your support conversation, or your entire account and email address, from within the app (Support chat → menu → Delete conversation or Delete account), or request deletion via our Delete My Data page.
Technical data about your smart trainer — model, manufacturer, firmware version, connection settings and the results of connection and resistance tests — is kept in anonymised form, without your email address, your messages or any other link to you, so we can improve compatibility and support. Once anonymised it is no longer personal data. We anonymise it on the basis of our legitimate interest in making BikeControl work with more trainers (Art. 6(1)(f) GDPR).
2. How We Use Information
The usage metrics we collect are used exclusively to:
- Improve app functionality and user experience
- Identify and fix bugs or performance issues
- Understand which features are most valuable to users
- Optimize compatibility with different controllers and trainer apps
4. Data Storage and Security
We store data securely using industry-standard practices. Account and support data (see sections 1.1 and 1.3) is held by our backend provider Supabase within the European Union (Ireland). Anonymous usage metrics are stored separately and cannot be traced back to you. The one exception to EU storage is advertising measurement: if it is active, Meta receives your IP address, browser details and the page you visited — see section 9, where you can switch it off.
5. Children's Privacy
BikeControl does not knowingly collect any information from children under the age of 13. The app is designed for general audiences and does not target children specifically.
6. Your Rights
Because BikeControl works without an account, in many cases we hold no personal data about you at all. Where we do — your email address if you sign in, and the support and diagnostic data described in section 1.3 — you have the right under the GDPR to access it, correct it, ask us to delete it, or object to how we use it. You can delete your support conversation or your entire account, including your email address, directly in the app at any time (Support chat → menu), or use our Delete My Data page. The anonymous usage metrics we collect cannot be traced back to you. Advertising measurement is covered in section 9.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or BikeControl's privacy practices, please contact us:
OpenBikeControl UG (haftungsbeschränkt)
Email: support@bikecontrol.app
9. Advertising Measurement
We advertise BikeControl on Facebook and Instagram. To learn which of those ads actually help people find us, we can load the Meta pixel, which tells Meta that a visit or a download click happened.
Outside the United States, this runs only if you chose "Allow" in our cookie banner — if you declined, or never answered, the pixel is never loaded and nothing is sent to Meta. In the United States it is on by default, and you can switch it off at any time with the button below. If your browser sends a Global Privacy Control signal, we treat that as switching it off, unless you have explicitly turned it on yourself. Either way, this changes nothing about how the site works.
Summary
- No account required to use BikeControl, and we keep personal data to a minimum
- Support conversations are deleted automatically 30 days after the last message, or earlier on request
- Never sold or rented; advertising measurement is yours to switch off